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  FAQ's - Frequently Asked Questions

Shipping & Privacy Policy

Below we endeavour to answer most of the common questions regarding electronic smoking. If you have any other question or query please do not hesitate in contacting us. You can use or contact form HERE

Easy Puff electronic cigarettes or e-cigs. Available from Easy Puff Australia. e cigs, e-cigs, e-cigarettes, are a safer alternative to smoking. Easy Puff Electronic cigarette  cartridge refills, similar to Green Smoke, Greensmoke, Clean Smoke, Cleansmoke
Easy Puff electronic cigarettes or e-cigs. Available from Easy Puff Australia. e cigs, e-cigs, e-cigarettes, are a safer alternative to smoking. Easy Puff Electronic cigarette  cartridge refills, similar to Green Smoke, Greensmoke, Clean Smoke, Cleansmoke

Batteries - FAQ

Do I need to turn my battery on and off?

No! The Easy Puff ® e-cigarette has a built in sensor which activates when you inhale, and turns itself off when not in use. The Easy Puff® e-cigarette was designed this way so you could enjoy a fluid smoking experience and use them just like a traditional cigarette. To maximize battery life it is recommended to unscrew the cartomizer from the e-cigarette battery when not in use.

Should I charge my battery before I use it?

The batteries are shipped with a 70% charge, which is the best way to store lithium-ion batteries. You don’t need to charge it when you receive it, but for optimal performance it is highly recommended.

How long do the batteries last? and how long does it take for them to charge?

The battery will last for approximately 150 puffs per charge*. On average, the battery takes about 3-4 hours to recharge. The lifespan of the batteries is approximately 300 charges (around one year worth of use). (*Over time all lithium ion batteries lose some of their charging capacity. These numbers are for a fully optimized battery.)

Can I leave my battery plugged in to charge overnight?

Removing the electronic cigarette battery from the charger as soon as its charge light turns off will dramatically increase the lifespan of your battery.

What is the best way to care for my battery?

Remember to remove it from the charger when it's fully charged, to unscrew the cartomizer if you will not be using the electronic cigarette for an extended period of time, and to carry them around in a protective case.  It's also recommended to charge them BEFORE they are totally drained.  When you feel your battery getting a bit weak, just switch to a backup, charged battery and charge the weak one – you will actually increase the battery’s life if you don't run it totally down.  This will ensure that your batteries last as long as they should (about a year of contineuous use).

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Shipping - FAQ
Easy Puff electronic cigarettes or e-cigs. Available from Easy Puff Australia. e cigs, e-cigs, e-cigarettes, are a safer alternative to smoking. Easy Puff Electronic cigarette  cartridge refills, similar to Green Smoke, Greensmoke, Clean Smoke, Cleansmoke

GENERAL TERMS & CONDITIONS (Please Read Before Purchasing)

Terms & Conditions

By ticking the terms and conditions box confirms that you are over the age of 18.

 

 

Hours of Operation:

  • Orders may be placed 24/7 online.  

  • Order processing and all other enquiries 9am - 5pm Monday to Friday.

 

 

Delivery & Payment Policy:

  • Payments should be made to He Liang / EasyPuff China.

  • He Liang Payment can be made by credit card via PayPal - easypuffchina@yahoo.com

 

 

Communications | Proof Of Purchase

  • We aim to answer all emails within 48 hours. Please use your invoice / order number or your name as a reference on the payment. Once your payment has been cleared, we will ship your product within 24 hours or at the next possible courier pickup outside of normal hours.

  • You will receive an email notification of your purchase from our website, and your order can also be viewed as current on the site under your login. Please keep this notification and record order details for future reference. If you have any questions about your order, please contact us.

  • We recommend that you also keep a printed copy of your transaction details and order as proof of purchase.

  • At times we may run out of stock unexpectedly. In this instance there will be an extended shipping time. You can cancel the order during this time but only if the product has not left the factory.

 

 

PayPal Fees

  • A PayPal fee of 2.7% is added onto each order at checkout, this reimburses us for the fees charged to us by PayPal for the use of your credit card to pay for goods.

 

 

Courier Deliveries | Postage and Packaging

  • All courier deliveries are sent on the same or next working day, once payment has been sighted and not before.

  • Delays can occur during peak times. If for any reason delivery is delayed or postponed, you will be notified by email.

  • If you will not be able to accept the delivery during normal business hours, then please have the goods addressed to your place of work. Otherwise, you will be expected to follow up with the courier. In that case, liability for any further pickup or freight costs rests with the purchaser.

  • Courier fees include all postage and packaging.

 

 

Delivery Companies used include:

  • EMS China | Australia Post Express

 

 

EasyPuff Electronic Cigarettes Refund Policy:

  • You are responsible for entering the correct shipping information & your own customs importation rules: If your shipping details are incorrect, or customs block the delivery, you are responsible for costs in recovering or reordering the product.

  • Refunds will not be offered after the item has been open or used, unless the product is proved to be faulty.

  • Refunds will not be offered if the buyer changes their mind, or if the item does not meet expectations.

  • Original postage / courier charges are non-refundable. - Returns must be made within 14 days of accepted delivery.

 

 

Specific Warranty & Returns Policy:

  • All Starter Kits come with a 3 Month parts warranty on manufacturer's defects. All other products are under 3 month’s warranty.

  • The buyer must check the goods upon receipt and immediately report any damages or faults to EasyPuff Electronic Cigarettes by email within 24hrs. EasyPuff Electronic Cigarettes reserves the right to refuse claims made after this time frame.

  • The buyer assumes all responsibility and expense, including postage, of returning any faulty product.

  • EasyPuff Electronic cigarettes approves returns only by prior arrangement. We do not accept returns by C.O.D.

  • Warranties are non-transferable beyond the original purchaser of product.

  • EasyPuff Electronic Cigarettes will replace or repair returned product when possible. Refunds will be offered only when a replacement is not available.

  • All returns must be accompanied by invoices as proof of sale and purchase.

  • Cartridges and bonus items are not covered by warranty.

  • Warranty is valid in China – Australia – USA – New Zealand – Ireland – Russia – and most of Europe

  • Easypuff Electronic Cigarettes is bound by most Countries Consumers Guarantees & Fair Trading Acts.

 

 

Warranty Specifics:

  • Warranty of Starter Kits does not cover;

  • Normal wear & tear.

  • Misuse, abuse or use of a product for which it was not designed or intended.

  • Neglect and careless storage. - Failure to operate goods as per the operation guide.

  • Unauthorised repairs or tampering with goods from O.E.M specification as determined / after inspection by EasyPuff Electronic Cigarettes.

 

Replacement of Damaged Goods Policy:

  • The purchaser must inspect the goods upon receipt and report any damages or faults within 24 hours of receipt. That report should be via email or in writing.

  • EasyPuff Electronic Cigarettes reserves the right to refuse claims that are made outside of this time frame.

  • EasyPuff Electronic Cigarettes may request photos or other forms of evidence as proof of issues.

  • The buyer is liable for all return costs of faulty/damaged products under warranty.

  • EasyPuff Electronic Cigarettes is responsible for sending the replacement item back to buyer only when goods returned are accompanied by proof of prior return authorisation in writing. However, in the case that the returned item is tested and found not faulty or not in the same condition that the buyer reported, the buyer will be required to pay for return postage and packaging costs.

  • Products for inspection must be returned with all accessories to allow for fair and accurate appraisal, including their original packing materials.

  • EasyPuff Electronic Cigarettes must receive all returns within 14 days of accepted delivery. If an item is returned after that period, Easypuff reserve the right to refuse claims. Goods returns must be approved and authorized by the seller before an arranged return is actioned.

  • All goods must be accompanied by written return authorisation from EasyPuff .

 

 

Privacy Act:

Under no circumstances will we pass your details on to a third party, and all information supplied to EasyPuff Electronic Cigarettes is considered private and confidential. See our privacy policy for more. When you make a purchase using an EasyPuff Electronic Cigarettes website, you are added to our database. If you wish your details to be removed from our database please notify us in writing or by email.

Why is my order being shipped from Offshore ?

Despite the availability of other nicotine based products (like nicotine patches, sprays, chewing gum etc…), Australia is one of the very few countries in the world that does not allow the sale of Ecigs with nicotine in them. In Australia, the Federal Department of Health and Ageing classifies nicotine, (except nicotine found in replacement therapies and tobacco cigarettes), as a schedule 7 poison.


The TGA (Therapeutic Goods Administration) has said that there were no laws preventing the importation of e-cigarettes bought over the internet for personal use. So if you still want your nicotine hit but don't want to inhale over 4000 chemicals (incl over 40 cancer causing ones), the Australian government says you have to buy your e-Cigs from overseas. Buyers must satisfy themselves that personal importing of e-cigarettes containing nicotine is allowed in their country, state or territory as Easy Puff will not be responsible for any loss of shipment caused by delays,hold ups, or seizure of goods by customs or other authority.



Our Door 2 Door shipping costs are minimal when spread across several packets of cartomisers and even when added to the purchase price of the e-cig alternative our electronic product is still thousands of dollars a year cheaper than using tobacco based products. To offset the shipping costs we offer discounts on bulk purchases, the more packs you buy the cheaper it is and in most cases the discount more than makes up for the shipping fee. 

 

Goods are shipped directly to your door from the Easy Puff Factory in China. Orders are processed Mon-Fri during normal business hours. Please allow up to 10 business days for customs and shipping.  

What are the Shipping Costs / Policy

Shipping costs are automatically calculated when you place your order depending on weight, destination and shipping method. Once Easy Puff ships the order out, the postal authority becomes responsible for making sure the package gets to you in good condition.

When will you ship my order?

Orders are shipped out Monday-Thursday 9 am to 3 pm; Fridays 8 am to 11 am and within 2 business days of receiving payment. Depending on your location orders may take up to 7 business days in transit (generally orders to major cities and towns in Eastern Australian States takes 5-7 business days). So to be sure of not running out of cartridge supplies we would recommend to allow 14 days from time of order.

What is your Privacy Policy ?

What information do we collect?
We collect information from you when you register on our site.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience
(your information helps us to better respond to your individual needs)
• To improve our website - (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service - (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
 
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
 
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website

Your Consent
By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

Website:   www.easypuff.com.au

Email to:   info@easypuff.com.au

What is your Sales, Warranty, Shipping & Returns Policy ?

Easy Puff Warranty, Shipping & Returns Policies

 

Refund / Shipping / Order Cancellation or Modification Policy

Returns and/or refunds must first be approved in writing by Easy Puff and the buyer must contact Easy Puff by email at : info@EasyPuff.com.au to lodge a return/refund request which must be made within 14 days of receipted delivery subject to the following conditions.

  • All goods must be returned in their original packaging, with a copy of the sales slip. 

  • Refunds will not be offered if the item has been open and/or used, (unless the product is proven to be faulty).

  • Refunds will not be offered if the buyer simply changes their mind, or if the item does not meet their expectations (in regard to taste, flavour, vapour volume etc...

  • Misused, damaged, missing, or broken items will not be considered for a refund.

  • Whilst shipping note requests (ie."delivery only after 5pm) can be placed on consignments, we cannot guarantee that these instructions will be carried out by the shipping/courier contractor who is not an employee of Easy Puff.

  • In most cases if a signature cannot be obtained on delivery the goods will be left for collection at the closest Post Office to the delivery address.

  • Orders cannot be cancelled and/or modified once completed at the checkout because we cannot guarantee that we can intercept an order prior to shipping it. 

  • It is the responsibility of the buyer to ensure that e-cigarettes are not a prohibited import in their country and refunds will not be offered if the goods are held up or seized by customs or other authority.

  • Original postage and/or courier charges are non-refundable regardless if the goods are accepted for a refund.

                                                                                                                         

Damaged Goods | D.O.A. (Dead On Arrival) Policy

The buyer must check the goods upon receiving them and immediately report any damages or faults to Easy Puff  by email (info@EasyPuff.com.au) within 24hrs from receipt of delivery of the goods and Easy Puff reserves the right to refuse claims that are made after this time frame.

  • All goods returned must be approved and authorized by Easy Puff  in writing before an arranged return is executed and all goods must be accompanied by a copy of the written return authorisation from Easy Puff together with a copy of proof of purchase.

  • Products for inspection must be returned with all accessories to allow for fair and accurate appraisal, including their original packing materials.

  • Easy Puff  must receive all returns within 14 days from accepted delivery. If an item is returned after the 14 days from the acknowledged delivery time recorded, Easy Puff  reserves the right to refuse claims.

  • Photos or other forms of evidence may be requested from the purchaser as proof of fault.

  • The buyer is liable for the return costs of faulty/damaged products for warranty claim.

  • Easy Puff  is responsible for sending the replacement item back to buyer but only when the goods returned are accompanied by a return authorisation in writing, except in the case that the returned item is tested and found not to be faulty or not in the same condition that the buyer reported. In which case, the buyer will be required to pay for return postage and re-packaging costs.

  • Transit damage claims should be made directly with the courier/shipping company.

  • Approved refunds will be made by store credit for the value of the goods.  

 

Easy Puff  Warranty Policy

All Starter Kits and Batteries come with a limited 90 day replacement warranty on manufacturer’s defects.

  • The buyer assumes all responsibility and expense of returning the faulty product to Easy Puff  with any return postage costs being paid by the buyer. Easy Puff  will not accept returns by C.O.D.

  • Contact must be made directly with Easy Puff via email (info@EasyPuff.com.au) for approval prior to returning any goods for warranty.

  • Warranties are non-transferable beyond the original purchaser of the product.

  • Easy Puff  will replace or repair returned items when possible and refund credits will only be offered when a replacement is not available.

  • Whether to replace an item or credit an item deemed by Easy Puff  to be faulty is at the absolute discretion of Easy Puff .

  • All returns are required to be accompanied by Invoices as proof of original sale and purchase.

  • All consumable items such as cartridges and bonus items are not covered by warranty.

 

Warranty Specifics

Warranty of Starter Kits and Batteries does not cover the following circumstances :

  • Normal wear & tear, misuse, abuse or use of a product for which it was not designed or intended.

  • Neglect and careless storage or failure to operate the goods as suggested in the operation guide.

  • Unauthorised repairs, tampering or modification of goods from O.E.M original specification as determined after inspection by Easy Puff .

  • Approved warranty refunds will be made by store credit for the value of the goods

Electronic Cigarettes & The Law

Electronic Cigarettes & The Law

 

Despite the availability of other nicotine based products (like nicotine patches, sprays, chewing gum etc…), Australia is one of the few countries in the world that does not allow the sale of e-Cigs containing nicotine

 

In Australia, the Federal Department of Health and Ageing classifies nicotine, (except nicotine found in replacement therapies and tobacco cigarettes), as a form of poison. The TGA (Therapeutic Goods Administration) and Australian Customs Service have also confirmed that there were no laws preventing the importation of e-cigarettes bought over the internet for personal use.see here:http://customs.gov.au/faq/AlcoholCigTobacco2.asp#Q365 

 

So if you still want your nicotine hit but don't want to inhale over 4000 chemicals (incl over 40 cancer causing ones), the Australian government says you have to buy your e-Cigs from overseas. Consequently, we ship direct to you from our offshore warehouse which takes approx 3 days from order to Eastern Australian cities (5 days for regional areas). 

 

Buyers must satisfy themselves that personal importing of e-cigarettes containing nicotine is allowed in their country, state or territory as Easy Puff will not be responsible for any loss of shipment caused by delays,hold ups, or seizure of goods by customs or any other local, state or federal authority.

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What is an E-cigarette?

Easypuff™ Electronic Cigarette looks like a traditional cigarette, feels like a traditional cigarette, tastes like a traditional cigarette, but isn't a traditional cigarette. It’s a tar-free way to enjoy smoking!

Easypuff E-Cigarette is an electronic smoking device or an electronic cigarette which is also known as E Cigarette or E-cig. It is a non–flammable product that uses state-of-the-art electronic technology which provides smokers a real smoking experience without the fire, flame, tobacco, tar, carbon monoxide, ash, stub or smell found in real cigarettes.

Easypuff E-Cig offers smokers a tar-free way to enjoy smoking and the freedom to smoke almost anywhere. Smokers still get their nicotine, but not the side effects attributable to the tar contained in commercial tobacco. Neither do smokers get the 4000 chemicals found in commercial tobacco.

Easypuff E-Cigarettes are reusable (rechargeable by an electric outlet,  car charger, or USB port ) thus avoiding the nuisance of cigarette butts or ashes.

Most smokers have a strong attachment to the ritual and sensations of smoking. The main reasons people use Smoking Everywhere E-Cigarette include: a tar-free way to smoke, freedom to smoke almost anywhere, the lack of first- or second-hand smoke, the lack of smoke or tobacco odour and ash, non-flammable, convenient and cheaper than traditional cigarettes (based on one pack per day smoker).

We at Easypuff believe that the Electronic Cigarette is the future of smoking… If you're a cigarette smoker, have you tried it yet?

How does an electronic cigarette work?

The cartridge holds the liquid. When the cartridge is inserted into the e-cig, the cartridge filler (polyester soaked in e-liquid/juice) makes contact with the atomizer’s bridge. Using gravity and capillary action, juice is absorbed via the atomizer bridge into the atomizer’s steel mesh reservoir where it sits. This is when user input is required.

When the user inhales on the E-cig, this action “pulls” the liquid from the atomizer’s reservoir into the ceramic atomizer pot. This liquid is then absorbed by the aromatic polyimide wick (which is situated inside the ceramic pot). At the same time, the device is heating the coil around the wick and therefore heating the liquid until it becomes a vapour. This vapour is drawn up through the E-cig and out of the mouthpiece.

Without the user’s “sucking” action, no more liquid is drawn into the pot or absorbed by the wick.

How do E-Cigarettes compare in cost to regular tobacco smoking?

An E-Cigarette cartridge lasts about 10-12 times longer than a traditional tobacco cigarette.  Economically, the E-Cigarette can cost significantly less than standard tobacco, with a real  40% - 60% saving possible with the right E-cigarette.

How does E-Smoking compare to regular tobacco smoking?

From a physical sensation perspective, they are remarkably similar, which is why it is an excellent substitute or alternative to tobacco smoking. One of the challenges in transitioning from tobacco cigarettes to E-cigarettes is that users have to prepare in advance. E-Cigarettes need a charged battery to operare. To make the batteries last all day, chargers are available that plug into household power, a car, or even your USB port on a computer. Carrying a back-up battery is also recommended.

Users will also want to keep a supply of cartridges on hand to replace used cartridges. These can be pre-assembled flavourings and nicotine levels, or mixed from a bulk container to meet the user’s flavour and nicotine expectations. An accessory kit and instruction booklet will advise the user on maintaining their unit.

Is there anything else I should look out for?

Simply put, not all manufacturers have good, quality products across the board. Their products can vary widely in price and quality. Sometimes certain components from one manufacturer are better than the same component from a different manufacturer. Our advice is to look at the reviews and shop locally in New Zealand.

 

Availability can be another problem. Often, the supplier will indicate that they have certain units in stock, but because of high demand, they can be sold out well into the future. Be sure the supplier has stock on hand, otherwise it may take weeks to receive a unit. Smokers are typically used to certain levels of nicotine daily, so maintaining a supply is often a priority.

How do you know which components are the best?

The challenge becomes which units are of good quality and which components are going to hold up over time, and finding a reputable supplier that will offer a good warranty. Find a supplier that has done the homework of testing and quality-assuring products for you.

What do E-Cigarettes Cost?

Price can vary widely for what can seem like the same product, depending on the supplier. The problem here again is how to know which components you are getting, and that they are a good quality and value. We believe our products offer the best quality at the best prices.

How long does the battery last?

The battery will generally last for an entire day for the average smoker. However, the starter kit comes with two batteries so you can always have a fresh battery ready on the charger when the other one loses its charge.

How do I know when I need to charge the battery?

The LED on the end of the battery will flash approximately 8 times to let you know that it needs to be recharged.

What Are Cartomizers / Cartridges?

cartomizer is a single unit in the electronic cigarette which incorporates both the cartridge and the atomizer. The atomizer is needed to produce the vapour and the cartridge holds the e-juice or the flavour which will ultimately turn into vapour you puff. For simplicty, we'll refer to that single unit as a cartridge.

How long does a cartridge last?

Each cartridge is comparable to about 12-15 traditional cigarettes.

How do I know when the cartridge is empty?

When the vapour produced begins to decrease, it is time to replace the cartridge.

How do I change the cartridge?

You simply screw off the old cartridge and dispose of it. Then remove the new cartridge from its protective sleeve, remove the cap, and screw the new cartridge back on to your battery and you are ready to continue smoking.

How old do you have to be to order the Electronic Cigarette?

The order and use of the Electronic Cigarette is FORBIDDEN to people younger than 18 years of age.

Who should use the Electronic Cigarette?

Electronic Cigarettes should be used only by those who are already smoking traditional tobacco cigarettes. We do not encourage non-smokers to begin smoking with the Electronic Cigarette. Our goal is to provide a much safer alternative to current smokers, and not to encourage non-smokers to start. Not smoking at all is always the healthiest choice! Also, women who are pregnant should not smoke, not even an Electronic Cigarette. However, if you are absolutely unable to quit smoking, the Electronic Cigarette would be a safer alternative to tobacco cigarettes.

Is the Electronic Cigarette an approved "quit smoking" device?

The Electronic Cigarette is not an approved "quit smoking" device.

Does the Electronic Cigarette have on on/off switch?

The Electronic Cigarette does not have an on/off switch. The smart chip inside the cigarette detects the presence of flowing air when you puff on the cigarette which turns the cigarette on and allows it to operate. Once you stop inhaling on the cigarette, the smart chip notices the lack of airflow and turns off the cigarette. Therefore, it is an automatic process so you never have to worry about having left it on and your battery draining.

Where can I use an e-cigarette?

The Electronic Cigarette can be used practically anywhere. It has no flame and no combustible material, nor does it contain tobacco or produce second-hand smoke so it does not fall under the many Clean Indoor Air Acts (smoking bans) which apply in various forms in many countries. Please bear in mind that many establishments are privately owned and it is up to the management whether or not to allow the use of E-cigs on their premises. Often, once they know what it is and how it works, many will agree to allow you to continue using your E-cig.

Does Easypuff sell the best Cartridges?

Cartridges form an integral part of electronic cigarette smoking. The quality of vapour depends largely on the type of cartridge you use. Hence, when we speak of best cartridges we mean that you must find a catridge which gives you the best vapour experience.There are lots of different cartridge manufacurers, and as a smoker, you need to find the best cartridges to satisfy yourself, in terms of vapour, flavour, and nicotine. That can take some experimenting, and purchasing a catridge pack offering multiple flavours may be a good initial investment.

 

We also recommend that you read our product reviews to find the one that is likely to give you the best return for your money.

Cartridge Compatibility

There are a lot of different manufacturers of cartridges. Before you order the best cartridges make sure to run a compatibility check with the model of battery / electronic cigarette that you are using.

What Brand of e-juice does Easy Puff use in its cartomisers ?

We use world renowned quality brand “DEKANG” e-juice formulas

Are the ingredient Diacetyl and Diethylene Glycol (DEG) used in Easy Puff e-liquids ?

No. There is no Diacetyl and Diethylene glycol in our liquids, specifically the concern is with Diacetyl. Diacetyl is sometimes used to add a buttery flavour to foods or e-liquids, but has been proven to cause health problems in some cases so we DO NOT use Diacetyl in our formulas for this reason.

What does Dekang e-liquid contain and what are the safety standards ?

Safety Standards: GMP , HACCP , ISO , KFDA ,SGS MSDS formula :
Typically Contain:
Propylene Glycol (Dow Chemical), Nicotine, flavour’s
Polyethylene Glycol (PEG 400) (Dow Chemical), Nicotine, flavour’s
Vegetable Glycerine (Dow Chemical), Nicotine, flavour’s
All ingredients meet USP, see our SGS report

What are the ingredients in Easy Puff’s Dekang e-liquid ?

Ingredients typically contain: Propylene Glycol 74%, Vanilla Extract 11%, Malic acid 3%, 3-Methylcyclopentane-1, 2-dione 2.5% ,Piperonal 1.5% ,Damascenone 0.2% ,Acetylpyrazine 1%,Rose oil 1.5% ,Rhodinol 0.3% ,Eleutheroside E1 5%

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e-Cigarette - FAQ
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